How is shipping handled?

At this time, we only offer drop shipping* directly from VKB HQ’s warehouse in China.

When you place an order at VKBcontrollers.com, all information needed for VKB HQ’s shipping dept in China to fulfill your order is automatically sent to them.

Next, we’re waiting for VKB’s shipping dept to a) package the product, b) create a shipping label, and c) hand the parcel off to the carrier for dispatch. Expect this processing time to be 3 business days – but the speediness of this process depends on the shipping dept’s current workload, any existing backlog, and the overall order volume received.┬áNote: Your carrier choice during checkout does not affect the order processing time! Your carrier choice only affects the transit time from VKB’s warehouse to your door after dispatch, with DHL Express usually being quicker than FedEx.

After VKB HQ’s shipping dept has finished processing your order, they’ll dispatch it to the respective carrier. After dispatch, parcel transit time is usually 3-7 business days, carrier dependent – and any potential holdups in customs notwithstanding.

We usually receive tracking info from VKB’s shipping dept 24-48hrs after your order was completed and dispatched to the carrier; once received, we will update your order status to ‘Complete’, and you will receive an automated email that includes the carrier’s tracking number.

*VKB HQ drop ships directly from their warehouse in China, via Hong Kong or Taiwan by air. The shipping cost is based on the carrier fees VKB HQ is charged for each parcel, calculated based on weight and volume for deliveries to the US or Canada respectively. Besides the initial ‘New Order Conformation’ you’ve received by email after purchasing, a VKB North America invoice is available upon request.