How is shipping handled?

At this time, we only offer drop shipping* directly from VKB HQ’s warehouse in China.

When you place an order at VKBcontrollers.com, all information needed for VKB HQ’s shipping dept in China to fulfill your order is automatically sent to them.

Next, we’re waiting for VKB’s shipping dept to a) package the product, b) create a shipping label, and c) hand the parcel off to the carrier for dispatch (the speediness of this process is out of our control and depends on their current workload, any existing backlog, and overall order volume received).

After VKB HQ’s shipping dept has finished processing your order, they’ll dispatch it. After dispatch, parcels typically arrive within three to five (3-5) business days – excluding any potential holdups in customs.

We usually receive tracking info from VKB’s shipping dept 24-48hrs after your order was completed and dispatched to the carrier; once received, we will update your order status to ‘Complete’, and you will receive an automated email that includes the carrier’s tracking number.

*VKB HQ drop ships directly from their warehouse in China, via Hong Kong or Taiwan by air. The shipping cost is based on the carrier fees VKB HQ is charged for each parcel, calculated based on weight and volume for deliveries to the US or Canada respectively. Besides the initial ‘New Order Conformation’ you’ve received by email after purchasing, a VKB North America invoice is available upon request.