due to the spiking demand for MCG PRO stand-alone grip orders, VKB HQ asked me to slow the ordering process down a little for them to catch up testing grips before shipping them out.
Thus, I temporarily put the MCG PRO ordering option on hold (message reads: SALE TEMPORARILY ON HOLD DUE TO DEMAND. SHOULD BE BACK IN A FEW DAYS), and will open them again as soon as VKB HQ gives me the green light to do so. MCG (non-pro) ordering is still open.
Please be aware that this does not affect any orders that have been already placed, and they will be shipped out as planned by VKB HQ starting this week.
As of today, we’re using a new SMTP server that should see less emails landing in your spam folder, as it’s using the sender’s domain (vkbcontrollers.com), and that jives a lot better with (DKIM) DomainKeys Identified Mail.
In addition, all automated messages from the webshop come from ‘firstname.lastname@example.org’ now, which should relieve some of the strain on the vkb-sim.pro email server.
Here’s the current MCG series lineup available again now:
MCG for Gunfighter Mk.I (RUS label only)
MCG for Gunfighter Mk.II (RUS label only)
MCG for Gladiator Pro Mk.II (RUS label only)
MCG PRO for Gunfighter Mk.I (ENG label only)
MCG PRO for Gunfighter Mk.II (ENG label only)
MCG PRO for Gladiator Pro Mk.II (ENG label only)
In case you’re wondering: I have currently no updated information on the availability of MCG grips for Mamba, Gladiator Pro Mk.I or the TMW base (all 5-pin) at this time.
Gunfighter Mk.II Extension Kits are also back, ready to ship next week. I have no updated info on the availability of Extension Kits for Gunfighter Mk.I at this time.
In other news:
The ‘Gladiator Upgrade Kit Lite’ will have to be pushed back one more time because of the need for a new type of spring, designed to overcome the additional resistance of the installed upgrade kit. More info sometime next week, once I hear more from VKB HQ on this.
End of June still holds for the availability of Gunfighter/Gunfighter Pro Mk.II w/ MCG/MCG PRO/KG12 grips.
Mid-July looks good for the availability of Gladiator Pro Mk.II with MCG/MCG PRO/KG12 grips.
Updated firmware for Gunfighter (bug fixes and enhancements), and new firmware for Gladiator to support the MCG series of grips, should be available shortly.
And, in case you haven’t heard, VKB HQ did a sneak peek of the Kosmosima SCG (Space Combat Grip); click here to have a look.
As always, I will send out additional newsletters as soon as I get newsworthy updates from the developers at VKB HQ.
VKB HQ told me earlier today that they are working hard to get inventory back into the VKB webshops, and today’s headline basically reads that both the Gladiator Mk.II and the T-Rudders Mk.IV are back in stock – ready to ship from VKB’s warehouse.
That said, expect this (and future) batches to be much larger and not selling out as quickly as they did before (VKB HQ’s move into a larger facility in April seems to be paying off).
In other news:
MCG/MCG PRO grips for Gunfighter Mk.I/II should be available later this month;
MCG/MCG PRO grips for Gladiator Pro Mk.I/II should be available later this month;
The Gladiator Upgrade Kit Lite should release this month as well;
Gunfighter Mk.II (Pro/Tabletop variants), and stand-alone Extension Kits should be available in the first half of July.
That’s all I got for now; I will send out additional newsletters as I receive newsworthy updates from VKB HQ. I know you’re still waiting to hear on the VKB Twist Adapter, left-hand grip design, and other tidbits. I hope to have more on those sometime soon.
I know you’re expecting some (if not most) of the VKB products you’ve been waiting for to be available in a few days, but VKB HQ told me (between the lines) that this is not the case. So without further ado, here’s the news: The “expected availability: End of May, 2018” date does not hold, and needs to get pushed back (again). As a VKB sales partner, this is as frustrating for me as it is for you – believe me.
Here’s a note from VKB HQ earlier this morning in a forum post – and I let it speak for itself:
“By the way, end of May is indeed not a valid deadline, so who was going to bet 10 bucks on the 30th, please don’t. The next batch is being made and we are spending practically every day, 7 days a week, at the factories. Unexpectedly, the recent shipment to Europe that was supposed to fully cover all orders and stock up the storage for a few months, was sold out in less than a week.
So the currently being made batch is going to be much larger.
The size of the batch does not really affect the production time this much. What does is that those who create new models and those who spend days and weeks at the factories making sure the devices are produced to our standards of quality mostly are the same people. All delays and slow downs of present day are not because of weak production capacity (that’s in the past) but due to constant improvement and strict quality control.
So… it is coming. Although not on time but soon enough.”
With that being said, for VKB North America I will have to do the following:
Push back all pre-oders for the Gladiator Upgrade Kit, and without a concrete date given, I will push it back by 1 month for now.
All other products that are not pre-orders will be labeled “Expected Availability: TBD” for now, until VKB HQ gives me something to go by.
I really wished I had better news at this time for all of you who are waiting – but it is what it is.
I’ve recently installed a new support ticket system into the site based on “Freshdesk“, which seems to work really well. It does intergrate nicely into your customer dashboard, too.
This means that all you need to do in order to get support for a specific VKB product you bought here at VKBcontrollers.com is to: a) find the respective VKB product’s order info from within your “Order” page, and b) select “Get Help” from there.
This allows you to enter some initial problem description, and it will generate a ticket for me to work from. There is no need to provide any proof of purchase or serial number, as it is directly from your dashboard. … kinda neat. 🙂
Once the ticket is live, you can always return to your “Dashboard” to access it (needless to say, the system will also email you about updates and repsonses to your ticket instantly).