Terms and Conditions

Warranty:

For VKB products purchased from VKB North America —

  • VKB (as the manufacturer) offers a one (1) year limited warranty for joysticks with plastic centering mechanisms, a one (1) year limited warranty for stand-alone swappable grips, and a two (2) year limited warranty for all controllers with metal gimbals, metal cams and metal bases, against all manufacturer defects. All accessories come with a one (1) year limited warranty.
  • VKB North America will replace or repair any defective product covered under its warranty at no cost to the customer except the cost of shipping the defective unit to VKB North America offices for examination, repair or replacement for products purchased from VKB North America.
  • VKB North America will pay for return shipping for the repaired or replaced unit.
  • VKB North America may also ship replacement parts to the customer if the customer wishes to avoid sending the unit back to VKB North America. This will not void the warranty.
  • The warranty does not cover intentional damage caused to the unit on purpose to require a repair or replacement. This includes, but is not limited to; excessive filth, dropping the unit, submerging the unit in water or shorting out the circuits of the unit. VKB North America reserves the right to make a determination as to the nature of the defect and whether or not it was caused intentionally. Intentional damage will void the warranty and no further attempts to repair or replace will be undertaken by the manufacturer and the unit will be returned to the customer.
  • Proof of Warranty coverage shall be the unique serial number of VKB devices, and the VKB North America sales receipt provided by the customer and confirmed by VKB North America’s sales records.
  • The VKB North America warranty does not cover VKB products purchased from third party resellers.
  • The warranty is non-transferable.
  • To apply for VKB North America warranty service, please file a claim here.
  • VKB North America reserves the right to change these policies at any time without warning

Shipping Policy:

  • VKB North America services North America (USA and Canada), Australia, and New Zealand.
  • VKB North America offers drop shipping by default from VKB HQ (Shenzhen/China), unless otherwise offered at time of purchase.
  • We will make every effort to have VKB HQ prepare your package for drop shipping within three (3) business days, not including holidays and weekends, assuming the item is available at time of purchase.
  • VKB HQ uses DHL as their preferred carrier, unless otherwise specified. VKB HQ will ship to APO addresses. VKB HQ will not ship to PO boxes.
  • Deliveries via drop shipping arrive usually within seven (7) business days (excluding any potential holdups in customs) after they have shipped from VKB HQ .
  • VKB North America will email you a tracking number within 24 hours after VKB HQ has shipped your parcel.
  • VKB HQ will require a signature upon delivery. Requiring a signature helps avoid theft of packages left on porches, patios and at the front door. VKB North America is not responsible for any packages stolen during or after delivery if the signature option was removed by the customer. Any such theft issues should be taken up with the courier.
  • VKB North America reserves the right to reject any future orders from domestic or international customers that previously rejected a package due to high fees, duties or taxes levied by the government, this includes Canada.
  • VKB North America reserves the right to change these policies at any time without warning.

Refund and Exchange Policy:

  • Our Return Policy: All returns should be pre-approved by VKB North America. Returned merchandise should be undamaged and in original packaging, with all original content included. All shipping cost is the responsibility of the customer. Refunds will be made once the merchandise has been received. You have 14 calendar days to return an item from the date you received it.
  • VKB North America will gladly exchange any defective product provided it is defective under the terms of the Warranty and if the defective unit cannot be repaired or replaced, a store credit will be awarded to the customer for the amount of the cost of the defective unit.
  • For help with an exchange please contact VKB North America.
  • VKB North America reserves the right to change these policies at any time without warning.

Ordering and Cancellation Policy:

  • Orders may be canceled until the moment a shipping label is printed. Once the label is printed and a tracking number assigned an order cancellation is no longer possible. There is no set time for the shipping label to be printed and it will vary from day-to-day. Please order at your own risk.

Pre-orders Policy:

  • Pre-orders are available when there are new VKB products in the pipeline that are not yet ready to ship, but the demand is high enough to warrant pre-ordering.
  • Pre-ordering also allows VKB HQ to have a better idea towards the overall production volume needed for new items based on the amount of pre-orders coming in.
  • Pre-orders will only get charged to a customer’s credit/debit card close to the shipping time of the finished product (usually shipping starts 3-5 days after charging).
  • Pre-orders can be canceled at any time before they are charged; each customer can access their orders from the VKB North America’s “My Account” dashboard.
  • VKB North America reserves the right to change these policies at any time without warning.

Payment and Privacy Policy:

  • All prices are in USD (U.S. Dollar).
  • VKB North America currently uses the Stripe payment gateway system for Credit Cards and Debit Cards payments.
  • VKB North America retains no credit card information on any local server or website.
  • VKB North America will never give or sell your information to any third party.
  • Ordering by check or money order, or ordering by phone, is not available.
  • VKB North America reserves the right to change these policies at any time without warning.

 VKB Product Policy:

  • VKB (the manufacturer) reserves the right to make changes and/or improvements in design, functionality, and dimensions to any product without notice and without incurring obligation.