Terms & Conditions

You agree to the following Terms & Conditions during checkout – before placing an order – by clicking “I have read and agree to the website terms and conditions”. Not reading these Terms & Conditions does not excuse you from responsibility. 

When placing an order, you certify that you are an authorized user of the credit/debit card used during checkout and that you will not dispute the payment with your credit card company, bank, or credit union.


Courtesy Note – Import Fees and Tariffs

Customs fees, import duties, or taxes are the sole responsibility of the customer.

USA: VKBsim® ships all products from China. Customers must be aware that US Customs imposes tariffs on goods imported from China that are valued at $800 or more.  If you place an order over $800, you will be liable to pay the import tax and tariffs upon delivery, which is 29% of the order total. As you are the importer, you are responsible to pay these custom fees if they apply to your order.

Canada: VKBsim® ships all products from China. Customers must be aware that goods imported into Canada are subject to the federal GST, which is calculated at the rate of 5% of the duty-paid value of the shipment. Certain provinces will collect the HST at a rate of 13%. This tax must be paid at the time of entry and is collected at the border. Import Fees rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. As you are the importer, you are responsible to pay these custom fees if they apply to your order. 

VKB North America reserves the right to reject any future orders from domestic or international customers that previously refused delivery due to high fees, duties, or taxes levied by the government (this includes Canada).


Payments

VKB North America uses the Stripe payment gateway for all credit/debit card payments.

All prices are in USD (United States Dollar). When ordering from Canada, please consider the currency exchange rate from USD to CAD on the day of purchase.

Product prices do not include shipping or customs fees, nor do they include taxes.

Shipping cost and applicable state tax is applied during checkout; any customs fees that apply to your order are usually communicated to you by the carrier, and are paid at your local carrier location (or via their website) where your package is forwarded after customs releases it.

Customs fees, import duties, and taxes are the sole responsibility of the customer.


Ordering and Cancellations

To request an order cancellation, please open a support ticket.

Orders may be canceled up to (and no later than) 8 hrs after the order was placed; however, if your order cancellation request is sent on a weekend or national holiday, or outside of our regular business hours, there is no guarantee that your order cancellation is viewed and acted upon in time before the shipping dept finalizes order processing on their end.

Finalizing your order entails a printed shipping label and an assigned tracking number via the shipping dept; once that is the case, order cancellation is no longer possible. There is no set time for the shipping label to be printed and it will vary from day to day, so please order at your own risk.


Shipping

VKBsim® ships all orders directly from their warehouse in China, via Hong Kong or Taiwan by air. VKBsim® uses DHL and FedEx as their preferred carriers unless otherwise specified. 

The shipping cost is based on the respective carrier fees charged by them for each parcel and is calculated based on weight and volume for deliveries by air to the US or Canada respectively. 

Deliveries to remote areas may require a carrier surcharge in order for them to deliver there. The need for this additional fee will be communicated to the customer once the shipping department has been made aware by the respective carrier.

If a customer makes a mistake during checkout that results in an incorrect shipping address, and an address change is requested after the order was already dispatched to the carrier, the carrier might require a service fee that is payable by the customer. The need for this additional fee will be communicated to the customer once the shipping department has been billed by the respective carrier.

Carriers such as FedEx or DHL do not deliver to PO Boxes. Please always provide a valid street address to avoid unnecessary order processing delays.

Deliveries to military AP or FPO boxes will be carried out by EMS or EC-Firstclass.

The carrier (on behalf of the shipping dept) will require a signature upon delivery. This helps avoid theft of packages left on porches, patios, and at the front door. VKB North America is not responsible for any packages stolen during or after delivery if the signature requirement was removed or waived by the customer. Any such theft issues will require a police report to be filed.


Order Processing

The time required for order processing depends on the shipping department’s workload. Usually, 3 business days are to be expected.

Once the order is processed and dispatched to the carrier, transit time is carrier-dependent. Expect 3-7 days of transit time – any unforeseen holdups in customs or other circumstances outside of VKB North America’s control notwithstanding. 

VKB North America aims to update and complete your order with a tracking number within 24 hours after the shipping dept has dispatched your parcel; however, the shipping department logistics are out of the control of VKB North America, and VKB North America is not responsible for any unforeseen delays on behalf of VKBsim®’s logistics.


Refund and Returns

To initiate a return, please open a support ticket for your request.

You have 14 calendar days to return an item from the date you received it. All returns need to be pre-approved by VKB North America.

Returned merchandise must be undamaged, untampered with, and in original packaging, with all original content included. Partial returns are not possible, as each product must be returned as it was received.

The return shipping cost is the responsibility of the customer. 

Refunds will be made once the item has been received and inspected. All refunds will be made in USD (this pertains to orders from Canada as well, so please consider the currency exchange rate from USD to CAD on the day the refund was made).

Refunds will include the item cost of the returned product, but will not include the original shipping cost from China since international shipping fees charged by the carrier are non-refundable.


Warranty

For technical support under warranty, please open a support ticket.

VKBsim® (the manufacturer) offers limited warranties (1-year or 2-year) against all manufacturing defects. Please refer to the respective product pages for what warranties are offered per product.  

Under its warranty, VKB North America aims to have VKBsim® ship either a complete replacement unit if necessary, or needed replacement parts/components for self-installation. Customers replacing parts themselves will not void their existing warranty. VKBsim® technical support makes the decision as to whether a replacement unit or spare parts/components are needed on a case-by-case basis.

The manufacturer’s warranty does not cover accidental damage, or damage caused to the unit on purpose to require a repair or replacement. This includes, but is not limited to excessive filth, excessive force, dropping the unit, submerging the unit in water, or shorting out the circuits of the unit.  VKBsim® technical support reserves the right to make a determination as to the nature of the defect and whether or not it was caused intentionally. Intentional damage will void the warranty and no further attempts to replace a unit or its components will be undertaken.

Proof of warranty coverage is the VKB North America sales receipt and sales record.

The VKBsim® manufacturer warranty is non-transferable.


Products

VKBsim® (the manufacturer) reserves the right to make changes or improvements in design, functionality, and dimensions to any product without notice and without incurring obligation.

VKB North America (the reseller) does not incur any obligation when the manufacturer makes changes or improvements in design, functionality, or dimensions to any product currently or previously sold at VKBcontrollers.com.


Pricing

VKBsim® (the manufacturer) reserves the right to update product prices or shipping fees based on operational considerations, without notice and without incurring obligation.

VKB North America (the reseller) does not incur any obligation when the manufacturer updates product prices or shipping fees for any product currently or previously sold at VKBcontrollers.com.


Dispute/Chargebacks

VKB North America considers all disputes/chargebacks as online shoplifting.

Any such dispute/chargeback will result in a lifetime ban from ordering from VKBcontrollers.com.

Should the need arise, VKB North America will have a collection firm act on its behalf to recover all damages incurred from disputes/chargebacks.

Any unresolved claim will be reported to all major credit bureaus.


Indemnification

You agree to indemnify and hold VKB North America, its affiliates, directors, officers, and agents harmless from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your violation of these Terms & Conditions.


Governing Law

These Terms & Conditions and the transactions contemplated shall be governed by and construed and interpreted in accordance with the laws of the State of Oklahoma, USA, without regard to the choice-of-law principles thereof.

The United Nations Conventions on Contracts for the International Sale of Goods shall not apply to this agreement.

Any action seeking legal or equitable relief arising out of or relating to these Terms & Conditions will be brought only in the courts of the State of Oklahoma or the United States District Court for the Western District of Oklahoma.


VKB North America reserves the right to change any of these policies at any time without warning.