- Special Note on US Customs Fees:
Please be aware that US Customs imposes tariffs on all imported goods from China valued at $800 or more. Values below $800 are tax-free. However, since June 30, 2018, the United States has increased the tariff on China’s 50 billion goods by 25%, which sadly has increased the cost for American consumers.
- Payment Policy:
All prices are in USD (United States Dollar).
Product prices do not include shipping or customs fees, nor do they include taxes. Shipping cost and applicable tax is applied during checkout; any custom fees that apply to you are usually paid at your local post office (or carrier location) where your package is forwarded to after customs releases it.
VKB North America uses the Stripe payment gateway system for all Credit/Debit Card payments.
- Ordering and Cancellation Policy:
Orders may be canceled up to (and no later than) 8 hrs after the order was placed; however, if your order cancellation falls onto a weekend or holiday, there is no guarantee that your order cancellation is viewed and acted upon in time before VKB’s shipping dept finalizes order processing on their end.
Finalizing your order entails a printed shipping label and an assigned tracking number via VKB’s shipping dept; once that is the case, order cancellation is no longer possible.
There is no set time for the shipping label to be printed and it will vary from day-to-day, so please order at your own risk.
- Shipping Policy:
VKB North America serves North America (USA and Canada), Australia, and New Zealand.
VKB North America offers drop shipping by default from VKB HQ (China), unless otherwise offered at time of purchase.
Deliveries via drop shipping arrive usually within 3-5 business days (excluding any potential holdups in customs) after they have been dispatched from VKB’s warehouse.
VKB HQ uses DHL Express as their preferred carrier, unless otherwise specified (some remote areas will be served by TNT or EMS instead).
Deliveries to military AP or FPO boxes will be carried out by DHL International Standard, TNT or EMS.
VKB HQ does not deliver to PO Boxes.
VKB North America aims to update and complete your order with a tracking number within 24 hours after VKB HQ has shipped your parcel; however, VKB HQ’s shipping department logistics are out of the control of VKB North America, and VKB North America is not responsible for any unforeseen delays in shipping (or tracking number notification) on behalf of VKB’s logistics.
The parcel service (in behalf of VKB HQ) will require a signature upon delivery. Requiring a signature helps avoid theft of packages left on porches, patios and at the front door.
VKB North America is not responsible for any packages stolen during or after delivery if the signature requirement was removed or waived by the customer. Any such theft issues should be taken up with the carrier.
VKB North America reserves the right to reject any future orders from domestic or international customers that previously rejected a package due to high fees, duties or taxes levied by the government (this includes Canada).
- Refund and Return Policy:
You have 14 calendar days to return an item from the date you received it. All returns should be pre-approved by VKB North America. To initiate a return, please open a support ticket for your request.
Returned merchandise must be undamaged and in original packaging, with all original content included.
The return shipping cost is the responsibility of the customer.
Refunds will be made once the item has been received and inspected.
Refunds will include the item cost of the returned product, but will not include the original shipping cost.
- Warranty Policy:
VKB (as the manufacturer) offers a 1-year limited warranty for stand-alone swappable grips, and a 2-year limited warranty for all joysticks/controllers against all manufacturing defects. All accessories come with a 1-year limited warranty.
Under its warranty, VKB North America aims to have VKB HQ ship either a complete replacement unit if necessary, or needed replacement parts for self-installation. Customers replacing parts themselves will not void their existing warranty. The decision whether a replacement unit or spare parts are needed is made by VKB HQ on a case-by-case basis.
The warranty does not cover damage caused to the unit on purpose to require a repair or replacement. This includes, but is not limited to: excessive filth, excessive force, dropping the unit, submerging the unit in water, or shorting out the circuits of the unit. VKB North America reserves the right to make a determination as to the nature of the defect and whether or not it was caused intentionally. Intentional damage will void the warranty and no further attempts to repair or replace will be undertaken by the manufacturer.
Proof of Warranty coverage are the VKB North America sales receipt and sales record.
The VKB North America warranty service does not cover VKB products purchased from any third-party resellers; for VKB products purchased from third parties, please contact their respective after-sale support instead.
The VKB manufacturer warranty is non-transferable.
To apply for VKB North America warranty and RMA services, please open a ticket here.
- Product Policy:
VKB (as the manufacturer) reserves the right to make changes or improvements in design, functionality, and dimensions to any product without notice and without incurring obligation.
VKB North America (as the reseller) does not incur any obligation when the manufacturer makes changes or improvements in design, functionality, or dimensions to any product currently or previously sold at VKBcontrollers.com.
- Pricing policy:
VKB (as the manufacturer) reserves the right to update product prices or shipping fees based on operational considerations, without notice and without incurring obligation.
VKB North America (as the reseller) does not incur any obligation when the manufacturer updates product prices or shipping fees for any product currently or previously sold at VKBcontrollers.com.
- Fraudulent Chargeback Policy:
VKB North America reserves the right to reject any future orders from any customer who initiated a fraudulent chargeback after having received the purchased VKB product (as evidenced by the carrier’s “Delivered – Signed for by:” notice and “Proof of Delivery” statement), while falsely claiming they did not receive it.
VKB North America reserves the right to reject any future orders from customers that initiated a fraudulent chargeback by reporting a legitimate payment as fraudulent, claiming to not recognize the charge as such, and disputing the payment.
In addition, VKB North America may seek to issue an attorney demand letter or file a civil lawsuit that may include causes of action of fraud, conversion, breach of contract, and other related allegations, to recover all damages incurred from chargeback fraud.
You agree to indemnify and hold VKB North America and its affiliates, directors, officers, and agents harmless from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your violation of these terms.
- Governing Law:
These terms and conditions and the transactions contemplated shall be governed by, and construed and interpreted in accordance with, the laws of the State of Oklahoma, U.S.A, without regards to the choice-of-law principles thereof. The United Nations Conventions on Contracts for the international Sale of Goods shall not apply to this agreement. Any action seeking legal or equitable relief arising out of or relating to these terms will be brought only in the courts of the State of Oklahoma or the United States District Court for the Western District of Oklahoma.