(this is an excerpt from our Terms & Conditions page):
Order Cancellation Policy:
Orders may be canceled up to (and no later than) 4 hrs after the order was placed; however, if your order cancellation falls onto a weekend or holiday, there is no guarantee that your order cancellation is viewed and acted upon in time before VKB’s shipping dept finalizes order processing on their end.
Finalizing your order entails a printed shipping label and an assigned tracking number via VKB’s shipping dept; once that is the case, order cancellation is no longer possible.
There is no set time for the shipping label to be printed and it will vary from day-to-day, so please order at your own risk.
To request an order cancellation, please open a support ticket.
Refund and Return Policy:
You have 14 calendar days to return an item from the date you received it. All returns need to be pre-approved by VKB North America. To initiate a return, please open a support ticket for your request.
Returned merchandise must be undamaged, untampered with, and in original packaging, with all original content included.
The return shipping cost is the responsibility of the customer.
Refunds will be made once the item has been received and inspected.
Refunds will include the item cost of the returned product, but will not include the original shipping cost (shipping fees are not refundable).