After reports from an increasing number of customers over the past several months of not seeing our emails due to them getting falsely labeled as spam (shakes fist at Google Mail), we have decided to change our email address to
From our end, any automated email generated from the webshop (e.g., order/cancellation/refund confirmations), and any manual email from us to you will also be made from this new email address from here on out.
Please update your records accordingly to reflect our email address change on your end, as the previous email address is no longer being used or monitored, effective immediately.
We have noticed that some customers didn’t receive our automated emails after placing an order, and some didn’t receive manual replies to the webshop inquiries they’ve sent.
This issue has now been resolved.
This seems to have affected mainly customers with Yahoo.com email addresses, and if you think you’ve been affected, feel free to contact us so we can resend your order confirmation and order details manually.
VKB HQ has released the long-awaited Gladiator NXT to EVO Upgrade Kit. It can be found here at VKBcontrollers.com under Gladiator NXT Series > Gladiator NXT Accessories. Here’s a direct link to the product page for your convenience.
Stand-alone GNX grips made for Gladiator NXT/EVO are now available for ordering.
These grips include the F-14, KG12, and SCG series of grips that have been available as part of complete Gladiator NXT/EVO joysticks for a while, but now they are available to mix and match if you want to expand your NXT/EVO joystick with different grip options.
Please be advised that – even though shipping operations have resumed with both FedEx and DHL – we will have to wait for carriers to get their logistics sorted again and for parcels to continue tracking. Given the potentially large backlog this COVID-related carrier/export stop has caused, this might take a few business days to untangle.
With that in mind, please keep an eye on your tracking numbers so you’ll aware once your order starts moving again.
Again, thank you for your patience in this.
UPDATE (Jan 17, 2022)
We’ve received an update from VKB HQ today, and it seems as if both DHL and FedEx have returned to normal operations at this time, and VKB HQ’s shipping dept is able to continue the shipping process. Both DHL and FedEx are once again available during checkout as carrier choices.
Thank you for your patience in this.
UPDATE (Jan 14, 2022)
Just to confirm from our previous update, according to VKB HQ, shipping will continue on Monday, Jan 17.
However, the latest news from VKB HQ is that only FedEx is ready to start picking up parcels again, while DHL has not provided any updates as of today as to when they’ll return to service.
With that in mind, VKB HQ has decided to ship all currently processing orders with FedEx instead of waiting for DHL.
Because of this, we will refund the difference between the DHL and FedEx shipping fees where applicable for orders that were placed between Jan 11 and today, Jan 14 (prior to enabling FedEx during checkout again)
Note: We’ve disabled DHL as shipping option during checkout until VKB HQ confirms that DHL is available again.
UPDATE (Jan 12, 2022)
VKB HQ contacted us once again to inform us that due to a COVID case at the customs declaration office, neither FedEx nor DHL are currently able to ship orders until approximately Jan 17, 2022!
VKB HQ keeps monitoring the situation closely and they will keep us informed of any changes.
Once again, thank you for your understanding.
Jan 11, 2022:
VKB HQ has let us know that due to increased COVID measures over in Shenzhen, China, FedEx is currently unavailable to pick up parcels at that location. This affects VKB HQ’s shipping dept’s operations.
As a consequence, all currently processing orders will ship with DHL, even if FedEx was selected during checkout.
With that in mind, VKB HQ asked me to disable the option to select FedEx during checkout for the time being, leaving DHL the only carrier currently available for new orders.
VKB HQ is monitoring the situation closely. Once resolved and FedEx is able to operate normally again, we will re-enable FedEx during checkout once more.