Customer Support

Support Channels:

  • For quicker turnaround times regarding software, configuration, and button/axes-related questions and issues, be sure to visit our community support channels on Discord and Reddit:

HOTAS Discord Server, #VKB Channel (external link)

Reddit r/hotas (external link)

VKB North America Support Tickets:

  • To open a customer support ticket, log into your “My Account” dashboard, click “Orders”, and then click “Get Help” (see screenshot below as reference).

Important: For VKB products purchased at third-party retailers (e.g., Amazon, X-plane, etc), you will have to contact their respective after-sale support team instead!