To open a support ticket for hardware related issues* for a VKB product purchased at, go to your “My Account” dashboard, click “Orders”, and then click “Get Help” next to the respective product.

  • Here’s a direct link to your Orders page.
  • View current ticket(s) from your Dashboard here.

*For software and/or button-assignment related issues and questions, please use the official VKB Support forums instead (VKB developers and knowledgeable community are able to help).

Important: For VKB products purchased at other retailers (e.g., Amazon, X-plane, or Dix30 Simulations, etc), please contact their respective after-sale support instead!