In order to use this website, you must first complete the registration form. During registration you are required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our customers to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. You can control cookies behavior via your browser’s settings.
VKB HQ uses outside shipping companies (mainly DHL Express or FedEx, in special cases TNT Express or EMS) to drop ship orders. We (VKB North America) use a credit card processing company (Stripe) to bill customers for goods and services, an accounting company (Xero) for bookkeeping, and a customer support provider (Freshdesk). These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order and helping with our business transactions.
This website contains links to other sites (marked as “External Link”). Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.