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Multiple Charges – Issues Identified

Hi Guys,

first, all the duplicate charges have been identified and been refunded via the Stripe.com dashboard. Naturally, I’ve only kept one charge each to pay for the Gunfighter + MCG Pro (btw – all pre-orders have been submitted to VKB HQ for processing already).

Now – about the issue that caused these multiple charges in the first place – have a read:

The issue lies between Woocommerce (the webshop software and pre-order plugin provider) and Xero (the accounting software provider)

From the Woocommerce Support Team to me:
“Xero API limits are 60 in 60 seconds and 5000 in 24 hours. 60 in 60 seconds is that most common limit hit. When orders are completed in bulk, the limit will likely be hit – for example when you have a large number of pre-orders that are released at once. After failing, Xero will then try again.
I see errors in the interaction between Stripe and Xero reflected there. From the order notes it looks like the Xero API fails, however the Stripe charge goes through successfully but this is not sent on to Xero due to the timeout. However, when the Xero API tries again, it triggers a duplicate Stripe charge.
We have an issue open with the developers who are currently investigating this matter with Xero.
My apologies for the inconvenience and frustration here. To prevent duplicate charges while we work on a solution, I suggest disabling the connection to Xero to prevent the multiple calls to the API when a pre-order is released.”

I thought this was important to share with you guys so you know it’s not VKB screwing things up for you, or anything like that. I will, however, disable the Xero integration on December 26 for the next pre-order going live to avoid this from happening again.

Until next time,

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Refunding multiple charges

Hi guys,

I’ve noticed quite a few emails with complaints about the automatic payment system charging duplicates for some reason, and I will of course refund everything that was charged more than once asap.

I am not sure what the issue is, but I will be sure to contact the payment gateway provider (Stripe), as well as the e-commerce provide (Woocommerce – who also provides the pre-order plugin) to find out what exactly triggered this to avoid this the next time.

My apologies for this! As much as I love automation, this was really not what I had envisioned to wake up to.

Again, for those of you who already contacted me about duplicate charges, stay tuned for getting emails from me that show that refunds have been initiated on my end.

For everyone else, be sure to contact me asap if you notice any duplicate charges.

Thanks!

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A note and a shipping plan. 

Hi guys,

First, a note from VKB HQ

“Fellow Pilots, 15 Dec has come, and here they are.
Click for images

Conceived by passionate fliers, designed by seasoned experts, and spirited by immortal terracotta warriors, here comes the VKB MCG Modern Combat Grip. It took some time to make this happen. We never enjoyed those forced delays, but neither did we waste time in waiting; instead we invested it into perfecting the whole environment the MCGs are becoming part of.

Gunfighter Mk.II
Simultaneously with the MCG, but with less hype, comes the Gunfighter Mk.II – yes, the base has undergone some usability tweaking, and received a few invisible but quite useful engineering and technological touches.
Click for images
All pending pre-orders, current orders, and future Gunfighter orders will – of course – receive the Mk.II.

Happy Holidays and best wishes for the New Year from VKB HQ. We are absolutely ecstatic about finally getting it done!

Yours,
VKB-Sim Team”

And now, updated Payment/Shipping Info from VKB HQ: 
According to VKB HQ, due to the very large amount of pre-orders VKB received from VKB North America, as well as the Russian and Asian markets, and much needed inventory for the EU, VKB HQ will ship items out in the following order, on the following dates:

  1. Gunfighter ‘Modern Combat Edition’ w/ MCG PRO Grip (3-pin Rev.B) = payments charging Dec 15, with shipping expected to start next week
  2. Gunfighter Pro ‘Modern Combat Edition’ w/ MCG PRO Grip (3-pin Rev.B) = payments charging Dec 26, with shipping expected within the same week
  3. Gunfighter/Gunfighter Pro ‘WWII Vintage Edition”  w/ KG12 Grip = payments charging Jan 2, with shipping expected to start within the same week
  4. Gunfighter/Gunfighter Pro ‘Modern Combat Edition’ w/ MCG Grip (3-pin Rev.B) = payments charging Jan 2, with shipping expected to start within the same week)
  5. MCG/MCG PRO Grip (3-pin) for Gunfighter (original) = payments charging Jan 2, with shipping expected to start within the same week)
  6.  MCG/MCG PRO Grip (VMG/FM/BM) = payments charging February 1, with shipping expected to start within the same week)
  7. VKB-Sim MCG-TM = payments charging Feb 1, with shipping expected to start within the same week)
  8. MCG/MCG PRO (GP) for Gladiator Pro Mk.II = payments charging Feb 1, with shipping expected to start within the same week)
  9. MCG/MCG PRO (3-pin Rev.B) for Gunfighter Mk.II = payments charging Feb 15, with shipping expected to start the following week)
  10. Gunfighter Mk.II Base Only = payments charging Feb 15, with shipping expected to start the following week)

Note: All Gunfighter variants listed above are the new and improved Mk.IIs; I will update the webshop with more details as I receive them about the changes to the internals.

Until next time,

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MCG pre-orders for Gladiator Pro Mk.II

Hi guys,

THIS *ONLY* APPLIES TO MCG PRE-ORDERS FOR GLADIATOR PRO MK.II:
VKB HQ contacted me today and asked that those who pre-ordered an MCG (3-pin) or MCG PRO (3-pin) for their Gladiator Pro Mk.II to cancel their pre-orders and reorder these newly created MCG/MCG PRO variants specific for Gladiator Pro Mk.II instead:

Click: MCG-GP for Gladiator Pro Mk.II (new)
Click: MCG-GP PRO for Gladiator Pro Mk.II (new)

  • The reason for this is the requirement for a different firmware needed by the Gladiator Pro Mk.II vs. the Gunfighter. Because of this new requirement, we had to split the MCG/MCG PRO (3-pin) offerings into two separate products – one for Gunfighter/Gunfighter Pro, and one for Gladiator Pro Mk.II.
  • Tech-Talk: The Gunfighter series uses the VKB BlackBox to store its firmware and programming, while the Gladiator Pro Mk.II uses built-in PCBs for this. Even though both the Gunfighter and Gladiator Pro Mk.II share the same 3-pin layout to connect to their respective grips, the newly identified firmware requirement makes them incompatible by the way they interact with the MCG grips.

Note: This does not affect any MCG/MCG PRO (3-pin) pre-orders for VKB Gunfighter – so if you ordered an MCG/MCG PRO for your current Gunfighter, Gunfighter Pro, or Gunfighter Base Only, no action is required.

Until next time,

PS: If you need help with canceling your Gladiator Pro Mk.II MCG/MCG PRO pre-order (e.g., you might have ordered as ‘guest’), please let me know so I can help you out.
PPS: Since VKB HQ is still working on the firmware for the Gladiator Pro Mk.II’s MCG variants, I wasn’t given an exact release date, so I penciled in “February 1, 2018” to be on the safe side).

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Quick MCG Update

Hi Guys,

I got this from VKB HQ yesterday:

“Regarding the 1 Dec pre-order: Manufacturing is going at full speed. We are pretty sure there will be no further delays, unless anything unforeseen happens.

As announced before, the MCG grips are being made twist-adapter-ready. The twist adapter (which will be available later as an option) itself is a principally new design, and as such it needs to be properly patented. VKB is currently going through the paperwork, and once the patent claim is formally registered, the sticks will be sent out.

No one wants to lose face or get in trouble with the Internet payment system for holding the buyers’ funds too long before shipping the goods out. Hence we will move the payment day to 15 Dec – which does not mean moving the production/shipment schedule! However, this measure will allow VKB to get the patent papers done before the sticks hit the road on the way to their new owners.”

With this said, I’ve been tasked with pushing the automatic payment date out to December 15, which I will do right away for all pre-orders whose release was slated for Dec 1. Please keep in mind that this will not change your pre-order status, and your debit/credit cards won’t be charged until the new date rolls around.

Until next time,

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Gladiator Pro Delays

Hi guys,

VKB HQ shared with me today that the final batch of Gladiator Pro sticks will not be ready until after the 2018 Chinese New Year, which will likely delay its release until March 2018.

Even though the delivery date is slipping by a large margin, your pre-order status will not change, and your credit/debit card will not be charged until March 2018.

That said, feel free to cancel your Gladiator Pro pre-order if you (understandably) don’t want to wait this long.

This does not affect the release date of the Gunfighter series, nor that of the MCG/MCG PRO grips, which is still slated for December 2017 (barring any news to the contrary).

Until next time,

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MCG Delays

Hi guys,

VKB HQ shared with me today that they are not going to make it in time for the shipping date of November 1 as initially envisioned.

The main reason is debugging the various different firmware elements for the multiple different MCG variants to be programmed, tested, and injected into the Printed Circuit Boards (PCB). This enormous task is slowing things down more than expected.

A word from VKB HQ:
“We are here to humbly offer our apologies to our loyal, trusting, devoted customers. The only reason we breach our promise is that we are determined to give you a product that works flawlessly. As you can see in the picture below, the grip is totally ready to be marketed – hardware wise. However, creating flesh out of mud is one thing, but blowing life into it is something different and this is what we are doing now. It is not going to take long, but it will still take some time. We work 15 hours a day, both our HQ and supporting engineers worldwide. Please don’t give up on us, we’re doing our best to hurry up.”

With that in mind, VKB HQ has requested to push back the MCG release date to December 1, 2017.

This also affects everything else on pre-order, delaying:

  • the next batch of Gunfighters and Gladiator Pros
  • all MCG/MCG PRO variants

(A special note for those waiting on the MCG-TM release – it was pushed back even further, to February 1, 2018.)

I know that this is not what everyone wanted to hear – but this is something we at VKBcontrollers.com have no control over.

That said, I will adjust the pre-order ‘release date’ to to reflect the new date, and this will push back all automatic payment charges to December 1, 2017 (and February 1, 2018 respectively).

Your current pre-order status is not affected by this, and your credit/debit card will not get charged until then.

Please keep in mind that if you don’t want to wait, you can always cancel any existing pre-order from your customer account dashboard at VKBcontrollers.com

I will keep you posted as I learn more.

Until next time,

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MCG PRO – Side-by-side comparison with Twist Adapter installed

Hi Guys,

courtesy of VKB HQ, here’s the first ever image that shows the MCG PRO with Twist Adapter installed. The twist mechanism is self-centering, and will prevent unwanted twist input by the way it was designed. Also, note how little extra height the Twist Adapter adds. This is perfect for the tabletop users out there.

I hope to have more news about the VKB Twist Adapter soon.

(click to enlarge)

 

Until next time,

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Categories added

Hi guys,

to make it easier to browse for MCG grips for specific, compatible bases, I’ve created a few more categories to drill into. This should make it easier for you to identify the right MCG or MCG PRO grip for you out of all 11(!) MCG variants by identifying the name of any existing base/stick combo first.

Hope you find this useful.

Until next time,