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New and improved Support Ticket System

Hi guys,

just some quick internal news about the webshop:

I’ve recently installed a new support ticket system into the site based on “Freshdesk“, which seems to work really well. It does intergrate nicely into your customer dashboard, too.

This means that all you need to do in order to get support for a specific VKB product you bought here at VKBcontrollers.com is to: a) find the respective VKB product’s order info from within your “Order” page, and b) select “Get Help” from there.

This allows you to enter some initial problem description, and it will generate a ticket for me to work from. There is no need to provide any proof of purchase or serial number, as it is directly from your dashboard. … kinda neat. ūüôā

Once the ticket is live, you can always return to your “Dashboard” to access it (needless to say, the system will also email you about updates and repsonses to your ticket instantly).

Until next time,

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v2.10 VKB Device Configuration User Guide Available

Hi guys,

VKB HQ released version 2.10 of the VKB Device Configuration User Guide in English. This comprehensive guide covers all aspects of the functionality of the VKBdevCfg software.

Once again, a big shout out to VictorUs for putting this guide together, originally only in Russian, and now in English as well.

Click here to download the PDF file (May 10, 2018)

Until next time,

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About your MCG/MCG PRO pre-orders

Hi guys,

VKB HQ have completed their move into their new, larger facility and told me yesterday that they are ramping up production for all currently pending products towards the end of May. This does not mean that all products will be ready for ordering at the same time, as some will likely trickle into June/July (just to err on the side of caution).

In preparation for all this, I have canceled these long-standing MCG/MCG PRO pre-orders. Not only are they hogging the SKUs (stock keeping units) I need to use in order to make some changes to the products descriptions and how they are displayed on the webshop, they also lingered on for way too long in my opinion (I am sure you agree).

This is nothing to worry about; it’s just me wanting to update the webshop a little so once VKB HQ provides fresh batches of products, customers should be able to select them from the redesigned product selection options for standard ordering once available.

As soon as I have more concrete availability dates from VKB HQ, I will finally be able to send out a newsworthy newsletter once more.

Thank you for your understanding.

Until next time,

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Gladiator Mk.I and Mk.II Upgrade Kit Lite

Hi guys,

VKB HQ just announced a limited production run of an upgrade kit for the (non-Pro) Gladiator Mk.I and Mk.II joysticks, called ‘VKB-Sim Gladiator Upgrade Kit Lite‘.

  • This upgrade kit converts the¬†(non-Pro) Gladiator Mk.I and Mk.II joysticks to be compatible with the VKB-Sim MCG series of grips, including the VKB-Sim Twist Adapter.

This is a one time offer; VKB will produce a limited number of adapters based on the amount of customer pre-orders.

VKB HQ aims to release this upgrade kit mid-April 2018.

Until next time,